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Marketing and sales communications had and stopped, and the issue are noted as the resolved from the Grievances Team’s program. The ball player from Greece expressed concerns about his betting addiction and you will the brand new unauthorized reactivation away from his membership immediately after he previously asked deletion to your 30 Oct 2024. Even with asking for account deletion once again for the 27 Could possibly get 2025, the fresh membership remained energetic, resulting in subsequent losings.
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The ball player away from Germany got registered a request for a good €350 payment, that has been said to be processed within 24 hours. Yet not, even with ongoing ensures of assistance your money perform appear, the fresh payout had been put off immediately after over 48 hours. I informed the player in regards to the fundamental running lifetime of upwards in order to two weeks and you will questioned patience.
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The ball player from Austria had repeatedly requested membership closing because of a gaming situation however, encountered resistance of Moon Victory, including also offers from incentives rather than closing. After multiple initiatives and you may threats away from courtroom action, the brand new local casino sooner or later finalized the fresh membership however, got since the ceased correspondence concerning your come back out of their places. The new Complaints People figured instead reported proof a personal-different request saying the new gaming condition, next direction cannot be provided.
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